Réussir sa transformation digitale RH - Etape #5 : Gérez les réfractaires et préparez le grand saut
Mener une conduite du changement, c’est d’abord connaître parfaitement votre population - étape #1. Et savoir que dans votre marché, vous aurez des partenaires enthousiastes (vos prescripteurs - étape #3). Mais malheureusement, vous aurez également des concurrents (les réfractaires), qui tenteront de saboter votre projet et vos clients internes. Il est donc important de savoir les gérer ! Qui sont les réfractaires au changement ? Le réfractaire peut être perçu comme un concur
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